Privacy Policy

Last Updated: April 26, 2025

This Privacy Policy describes how Traina ("we", "us", or "our") collects, uses, and discloses your personal information when you use our platform, website, and services. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Table of Contents

• Information We Collect
• How We Use Your Information
• For Clients (Companies)
• For Workers
• Data Sharing and Disclosure
• Data Security
• Your Rights
• Children's Privacy
• Changes to This Privacy Policy
• Contact Us

Information We Collect

We collect various types of information from and about users of our platform, including:

• Personal identifiers such as name, email address, phone number, and postal address
• Account information such as username and password
• Professional information such as employment history, education, skills, and certifications
• Financial information such as payment details, bank account information, and transaction history
• Usage data such as how you interact with our platform, services you access, and features you use
• Device information such as IP address, browser type, operating system, and device identifiers
• Communications with us or other users through our platform

How We Use Your Information

We use your personal information for various purposes, including:

• Providing, maintaining, and improving our platform and services
• Processing and facilitating transactions between clients and workers
• Authenticating your identity and managing your account
• Communicating with you about our services, updates, and promotions
• Analyzing usage patterns to enhance user experience
• Protecting against fraud, unauthorized transactions, and other illegal activities
• Complying with legal obligations and enforcing our terms of service

For Clients (Companies)

If you are a company or organization using our platform to access AI training services:

• Project Data: We collect information about your AI projects, including requirements, datasets, annotations, and evaluation criteria. This information is used to match you with appropriate workers and improve our services.
• Business Information: We collect business details such as company name, industry, size, business address, billing information, and contact details of authorized representatives.
• Data Usage: Your project data may be used in an anonymized or aggregated form to improve our matching algorithms and service quality. Specific project content remains confidential according to our confidentiality agreements.
• Data Retention: We retain your business information and project data for as long as you maintain an active relationship with us, and for a period afterward as required for legal, accounting, and business purposes.
• Confidentiality: We implement strict access controls to ensure your proprietary AI models, datasets, and business information are protected. Workers assigned to your projects are bound by confidentiality obligations.

For Workers

If you are an individual providing AI training and annotation services through our platform:

• Expertise Information: We collect information about your skills, experience, qualifications, domain expertise, and performance metrics to match you with appropriate projects.
• Work History: We maintain records of projects you've completed, clients you've worked with (in a de-identified manner where appropriate), quality scores, and earnings history.
• Payment Information: We collect banking or payment processing information to facilitate payments for your services.
• Activity Monitoring: We may monitor your activities on the platform, including time spent on tasks, accuracy rates, and interaction patterns to maintain quality control and prevent fraud.
• Profile Visibility: Your profile information, including skills, expertise, and performance metrics (but not personal contact details), may be visible to potential clients seeking services.
• Independent Contractor Status: As an independent contractor, you maintain certain rights over your data while being bound by our confidentiality policies regarding client data.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With clients and workers as necessary to facilitate services through our platform
• With service providers who perform services on our behalf, such as payment processing, data analysis, and customer service
• With affiliated companies that are part of our corporate group
• In connection with a business transaction such as a merger, acquisition, or sale of assets
• When required by law, regulation, or legal process
• To protect the rights, property, and safety of Traina, our users, and the public
• With your consent or at your direction

Data Security

We implement technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, and disclosure. These measures include encryption, access controls, and regular security assessments.

However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and notifying us of any unauthorized access to your account.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Objecting to or restricting certain processing activities
• Requesting portability of your information
• Withdrawing consent for activities based on consent
• Lodging a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review the Privacy Policy whenever you access the platform to stay informed about our information practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: