Terms of Service

Last Updated: April 26, 2025

Please read these Terms of Service ("Terms") carefully before using the Traina platform, website, and services operated by Traina ("us", "we", "our"). Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, and workers who access or use the Traina platform.

Table of Contents

• Acceptance of Terms
• The Service
• Accounts
• Terms for Clients
• Terms for Workers
• Payments and Fees
• Intellectual Property
• Confidentiality
• Prohibited Activities
• Disclaimers
• Limitation of Liability
• Indemnification
• Termination
• Amendments to Terms
• Governing Law
• Contact Us

1. Acceptance of Terms

By accessing or using the Traina platform, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the Terms, you may not access the service.

2. The Service

Traina is a platform that connects businesses and organizations seeking AI training data services with skilled workers who provide data annotation, validation, and other AI training services. We facilitate these connections and provide tools for project management, quality control, and payment processing.

3. Accounts

• Registration: To use our services, you must create an account with accurate, complete information. You are responsible for maintaining the confidentiality of your account and password.
• Account Types: We offer different account types for clients (businesses seeking services) and workers (individuals providing services). Each account type has specific features and requirements.
• Account Security: You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or other security breaches.
• Age Requirement: You must be at least 18 years old to create an account and use our services.

4. Terms for Clients

• Project Creation: Clients may create projects with specific requirements, timelines, and budgets.
• Worker Selection: Clients may select workers based on skills, expertise, and performance metrics.
• Payment Obligations: Clients agree to pay for completed work that meets the specified requirements.
• Project Materials: Clients are responsible for ensuring they have the necessary rights to use, share, and process any data or materials uploaded to our platform.
• Quality Control: While we implement quality control measures, clients are ultimately responsible for reviewing and approving completed work.
• Feedback: Clients should provide constructive feedback on completed work to maintain service quality.

5. Terms for Workers

• Independent Contractor Status: Workers are independent contractors, not employees of Traina or client companies. Workers are responsible for their own taxes and compliance with local laws.
• Work Quality: Workers must complete tasks according to the specified requirements and quality standards.
• Skill Representation: Workers must accurately represent their skills, qualifications, and expertise.
• Timely Completion: Workers must complete assigned tasks within agreed-upon timeframes.
• Compliance: Workers must comply with these Terms, our Community Guidelines, and any project-specific instructions.
• Confidentiality: Workers must maintain the confidentiality of client information and project materials.

6. Payments and Fees

• Fee Structure: Traina charges fees for using the platform. Current fee structures are available on our pricing page and may be updated from time to time.
• Payment Processing: We use secure third-party payment processors to handle transactions.
• Client Payments: Clients are required to maintain sufficient funds in their accounts or valid payment methods to cover project costs.
• Worker Payments: Workers will be paid for approved work according to the payment schedule specified in their agreements.
• Taxes: Users are responsible for paying all applicable taxes related to their use of our services.
• Refunds: Refund policies for specific services are outlined in the respective service agreements.

7. Intellectual Property

• Platform IP: The Traina platform, including its software, design, text, graphics, logos, and other content, is owned by Traina and protected by copyright and other intellectual property laws.
• Client IP: Clients retain ownership of their pre-existing intellectual property. Unless otherwise agreed in writing, clients own the rights to the deliverables created by workers for their projects.
• Worker IP: Workers assign all rights to the work products they create on the platform to the respective clients, unless otherwise specified in a separate agreement.
• License to Traina: Users grant Traina a limited license to use their content for operating and improving the platform.
• Feedback: Any feedback, suggestions, or ideas provided to us about our services may be used without restriction.

8. Confidentiality

Users agree to maintain the confidentiality of any proprietary or sensitive information accessed through our platform. This includes client project details, proprietary methodologies, personal information, and any other non-public information. Users agree not to disclose such information to third parties or use it for any purpose outside the scope of the services provided on our platform.

9. Prohibited Activities

Users may not engage in any of the following activities:

• Violating any applicable laws or regulations
• Impersonating others or misrepresenting your affiliation with any person or entity
• Submitting false or misleading information
• Circumventing the platform to avoid fees or service terms
• Using the platform for fraudulent purposes
• Uploading or sharing illegal, harmful, or offensive content
• Interference with or disruption of the platform or its services
• Attempting to access unauthorized areas of the platform
• Scraping or collecting user data without permission
• Spreading malware or other harmful code
• Engaging in any activity that could damage or negatively impact our reputation or services

10. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that our services will be uninterrupted, secure, error-free, or that any particular results may be obtained through the use of our services. We are not responsible for the quality, accuracy, or reliability of information provided by users on our platform.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Traina and its directors, employees, partners, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the services
• Any conduct or content of any third party on the services
• Any content obtained from the services
• Unauthorized access, use, or alteration of your transmissions or content
• Any other matter relating to the services

12. Indemnification

You agree to indemnify, defend, and hold harmless Traina and its affiliates, officers, directors, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

• Your violation of these Terms
• Your use of our services
• Your violation of the rights of any other person or entity
• Your violation of any applicable laws, rules, or regulations

13. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to a breach of the Terms. Upon termination, your right to use our services will immediately cease.

You may also terminate your account at any time by contacting us. All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Amendments to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be notified to you by posting a notice on our website or by sending you an email. Your continued use of the services after any such changes constitutes your acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising out of these Terms or your use of our services shall be brought exclusively in the courts located in New Delhi, India, and you consent to the personal jurisdiction of such courts.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at: